Roserta White shoe

We use the most secure payment methods to make placing your order as easy as possible. The order can be paid by the following payment methods: AMEX, VISA, MASTERCARD, ApplePay.

Shipping is free on orders over 40€ placed, with shipping warranty and delivery time estimated within 4-9 business days + processing 3-5 business days.

24/7 Customer support at info@roserta.com Or Rosertastore@gmail.com

1. How can I track my order?
   Once your order has been shipped, you will receive a tracking number. You can use this number to track your order via our tracking page or the carrier’s website.
   
   
2. How long will it take to receive my tracking number?
   You will receive your tracking number as soon as your order is dispatched from our warehouse.
   
   
3. What should I do if my order isn’t updating?
   If your order tracking is not updating or showing any movement, please contact our customer service for assistance. We'll help resolve the issue as quickly as possible
   
   
4. What is your return policy?
   We offer a 14-day return guarantee. If you're not completely satisfied with your order, you can easily return it within 14 days.
   
   
5. Are there any conditions for returns?
   Items must be in their original condition, unworn, and with tags attached to be eligible for return.
   
   
6. Do I need to pay for the return shipping?
   Return shipping may vary depending on the country or the reason for the return. Please check our return policy for specific details.
   
   
7. Are my payment details secure?
   Yes, your payment details are completely secure. We use the latest encryption technologies to ensure your information is kept safe.
   
   
8. Can I pay with my credit card?
   Absolutely! We accept credit card payments for your convenience. Just select this option at checkout.